Complaint Procedure

Complaint procedure information

Complaint Procedure

Do you have a complaint? We're going to resolve it for you as soon as possible!
No problem if you have a complaint, we are happy to resolve it for you.
We recommend that you first notify us of your complaint by using our contact form to contact our customer service team..

After submitting your complaint you will receive a confirmation email from us. We will process your complaint as soon as possible, usually the same day, if more time is needed, we will keep you informed of course.

If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur. As of February 15, 2016, it is also possible for consumers in the EU to report complaints through the European Commission's ODR platform. This ODR platform can be found at . If your complaint is not yet being processed elsewhere, you are free to file your complaint through the platform of the European Union.



De waardering van bij Webwinkel Keurmerk Klantbeoordelingen is 9.2/10 gebaseerd op 18154 reviews.